The Amazon Integration plugin connects your Orbit Commerce store to Amazon Seller Central. It pushes your products and stock levels up to Amazon as listings, and pulls Amazon orders back into Orbit so you can manage everything from one place. It is intended for merchants who already sell, or plan to sell, on an Amazon marketplace alongside their Orbit Commerce store.
Features
- Product listing sync — pushes your Orbit Commerce products to Amazon as listings using Amazon's Listings Items API, creating new listings or updating existing ones.
- Inventory sync — keeps Amazon stock levels in step with your Orbit Commerce stock, submitted in bulk through Amazon's inventory feed.
- Order import — pulls orders placed on Amazon back into Orbit Commerce as native orders, with built-in de-duplication so the same order is never imported twice.
- Scheduled, automatic syncing — once enabled, products, inventory and orders sync on a schedule you choose, with no manual action required.
- Near real-time product updates — when you create, update or delete a product in Orbit Commerce, the plugin is notified immediately and re-syncs the affected product.
- Multi-marketplace support — supports Amazon marketplaces across North America, Europe (including the United Kingdom), and the Far East / Asia-Pacific.
- Fulfilment choice — works with both Merchant Fulfilled (MFN), where you ship orders yourself, and Fulfilled by Amazon (FBA).
- Sync history and status — every sync run is recorded, including how many items were synced, skipped or errored, so you can see exactly what happened and when.
- Dashboard widget — an at-a-glance Amazon sync status card on your Orbit Commerce home dashboard.
Before you start
You will need the following before connecting the plugin:
- An active Amazon Seller Central account (a Professional selling plan is recommended for listing and order volume).
- Your seller account registered on the Amazon marketplace you want to sell on (for example Amazon.co.uk for the UK).
- Permission to authorise third-party applications against your Seller Central account.
- Products in your Orbit Commerce store that are ready to list, each with a SKU and a stock quantity.
The plugin is free to install from the Orbit Commerce plugin store.
Getting started
- Open the Orbit Commerce plugin store, find Amazon Integration, and install it. An Amazon entry appears in your dashboard navigation.
- Open the Amazon section and go to the Dashboard page.
- Select Connect to Amazon Seller Central. A window opens and redirects you to Amazon to authorise access.
- Sign in to Seller Central if prompted, review the requested permissions (read and write access to product listings, inventory and orders), and approve the connection.
- After approval you are returned to Orbit Commerce. The dashboard then shows Amazon Account Connected, along with your Seller Name, Selling Partner ID, Marketplace and the date you connected.
- Configure your Sync Settings (see below), enable the sync types you want, and select Save Settings.
You can review the connection and adjust settings at any time from the Settings page in the Amazon section. To remove the integration, use Disconnect, which you will be asked to confirm.
How syncing works
The plugin handles three independent flows, each of which you can switch on or off:
Products (Orbit Commerce to Amazon). Your products are first cached from Orbit Commerce, then pushed to Amazon as listings. New products create a listing; products already mapped to Amazon are updated. Each listing carries the product name, the default condition and fulfilment channel you set, and the current stock quantity. Product names longer than 200 characters are shortened to meet Amazon's limit. The result of each product, created, updated or errored, is recorded against the sync run.
Inventory (Orbit Commerce to Amazon). Stock levels for your active Amazon listings are gathered and submitted to Amazon in a single bulk inventory feed, which is more efficient than updating items one by one. This keeps your Amazon availability aligned with your Orbit Commerce stock.
Orders (Amazon to Orbit Commerce). Orders placed on Amazon are fetched and created as orders in Orbit Commerce. On the first run the plugin looks back over the previous seven days; after that it imports only orders newer than the last one it imported. Each Amazon order is matched against what has already been imported, so duplicates are skipped. Imported orders are tagged with a source of amazon and keep a reference to the original Amazon order ID.
Scheduling. Once a sync type is enabled, it runs automatically on the Sync Interval you choose (every 15 minutes, every 30 minutes, hourly, every 4 hours, or daily). In addition, the plugin keeps an internal cache of your Orbit Commerce products refreshed in the background. When you create, update or delete a product in Orbit Commerce, the plugin is notified straight away and queues a fresh product sync, so changes reach Amazon without waiting for the next scheduled run.
Settings
All of the following are configured on the Amazon Settings page (or the Dashboard's Sync Settings panel):
- Fulfilment Channel — choose MFN (Merchant Fulfilled) if you ship orders yourself, or FBA (Fulfilled by Amazon) if Amazon handles storage and shipping.
- Product Sync — turn on to push product listings to Amazon. Off by default.
- Inventory Sync — turn on to keep stock levels in sync with Amazon. Off by default.
- Order Import — turn on to import Amazon orders into Orbit Commerce. Off by default.
- Sync Interval — how often enabled syncs run: Every 15 minutes, Every 30 minutes, Every hour, Every 4 hours, or Daily. Defaults to hourly.
- Default Product Condition — the condition applied to new listings: New, New - OEM, Refurbished, Used - Like New, Used - Very Good or Used - Good. Defaults to New.
Remember to select Save Settings after making changes.
Troubleshooting
The connection window opens but never completes. Authorisation can take a moment to register. The dashboard checks for a completed connection for up to five minutes, so leave the Amazon tab open until you are returned to Orbit Commerce. If it still does not connect, close the window, confirm you approved the request in Seller Central, and select Connect to Amazon Seller Central again.
Nothing is syncing. Check that the relevant toggle, Product Sync, Inventory Sync or Order Import, is switched on and that you have saved your settings. Each sync type is off until you enable it. Also confirm the connection still shows a status of ACTIVE.
A "Token Expired" badge is shown. Your Amazon authorisation needs renewing. Use Disconnect and then reconnect via Connect to Amazon Seller Central to refresh access.
Some products failed to sync. Individual products can be rejected by Amazon, for example if required listing details for the product type are missing. The sync history records the specific error against each product, so review the failed items, correct the product data in Orbit Commerce, and the next sync will retry them. A run with some failures is reported as completed with errors rather than failing the whole batch.
Support
For help with this plugin, visit the Orbit Commerce Help Centre, or use the Get support link on the plugin's store page.