Customer Service
By Orbit Commerce
Live Chat
Real-time customer chat on your storefront, answered from your dashboard
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Updated2 months ago
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See it in action
Click any screenshot to enlarge
What this plugin does
Talk to your customers in real time, right on your storefront. Live Chat adds a beautiful chat widget to your shop — customers ask questions where they browse, and you answer from a dedicated inbox in your dashboard. Share images, videos and PDFs both ways, react with emoji and GIFs, and see when the other side is typing. When you step away, the widget collects the customer’s email so you never lose a lead — and you get an email alert with a one-click link back to the conversation. Make it yours: pick the corner it lives in, your brand colour, the welcome message and more. Flip one toggle and it’s live on your store instantly.
Everything you get, out of the box
- Real-time chat widget on your storefront
- Dedicated chat inbox in your dashboard
- Attachments both ways: images
- video
- PDF (25MB)
- Emoji and GIF support
- Typing indicators and online/away presence
- Email capture when you’re away — never lose a lead
- Email alerts with a link straight to the conversation
- Custom placement
- colours and welcome message
- One toggle to go live — no code
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