What does Live Chat cost?

The price at the top of this page, and its plans where it has them, show what Live Chat costs, and the install screen shows the price again before you confirm. If Live Chat is paid, it is charged to a card saved in your Orbit dashboard and appears in Plan & Billing. Prices exclude VAT.

Can I try Live Chat before I pay?

If Live Chat is free, or has a free plan, you can install it without paying. Where it offers a free trial, the trial length is shown with its price on this page: installing it for the first time starts the trial with no card needed, and you are only charged if you subscribe, never before the trial ends. Otherwise its price applies from the day you subscribe.

What happens if I uninstall Live Chat?

It comes off your store and loses its access straight away. If you pay a subscription for Live Chat, it is cancelled at the end of the period you have paid for and does not renew. Its settings and the data it kept in Orbit are kept for 30 days, and come back if you reinstall it within that time.

Live Chat

Real-time customer chat on your storefront, answered from your dashboard

Made by Orbit Commerce, built, supported and billed by Orbit

Start free trial

Opens your Orbit dashboard to confirm.

No card needed for the trial. If you do not subscribe when it ends, you are not charged and it goes back to the free plan.

No Orbit store yet? Start for free

Price: Free plan; paid from £10 a month, before VAT
Free trial: 14 days; on paid plans
After install: Live Chat; in your dashboard menu
Help: Help centre (opens in a new tab); help.orbitcommerce.net
Listed: Jul 2026; version 1.0.0

About

Talk to your customers in real time, right on your storefront. Live Chat adds a beautiful chat widget to your shop: customers ask questions where they browse, and you answer from a dedicated inbox in your dashboard. Share images, videos and PDFs both ways, react with emoji, and see when the other side is typing. Outside your opening hours, the widget asks for the customer’s email so they can leave a message, and when nobody on your team is online you get an email alert. Make it yours: pick the corner it lives in, your brand colour, the welcome message and more. Flip one toggle and it’s live on your store instantly.

What you get

Real-time chat widget on your storefront
Dedicated chat inbox in your dashboard
Attachments both ways: images / video / PDF up to 25MB
Emoji support
Typing indicators and online/away presence
Email capture outside opening hours when nobody is online
Email alerts when nobody on your team is online
Custom corner placement and brand colour
Custom welcome message
One toggle to go live with no code

Plans

Free
Live chat on your store for one agent, the store owner, with up to 50 live chats a month and a leave-a-message form after that.
Free
- 1 agent seat, for the store owner
- Up to 50 live chats a month
- Leave-a-message form when you are away or past the limit
- Image, video and PDF attachments up to 25MB
- Emoji in messages
- Widget placement and branding
Recommended
Standard
Unlimited agents and live chats for your whole team, with image, video and PDF attachments, emoji and full widget customisation.
£10a month
14-day trial
- Unlimited live chats
- Your whole team in one shared inbox
- Image, video and PDF attachments up to 25MB
- Emoji in messages
- Widget placement and branding
- Away email capture and alerts

Free
Live chat on your store for one agent, the store owner, with up to 50 live chats a month and a leave-a-message form after that.
Free
- 1 agent seat, for the store owner
- Up to 50 live chats a month
- Leave-a-message form when you are away or past the limit
- Image, video and PDF attachments up to 25MB
- Emoji in messages
- Widget placement and branding
Recommended
Standard
Unlimited agents and live chats for your whole team, with image, video and PDF attachments, emoji and full widget customisation.
£10a month
14-day trial
- Unlimited live chats
- Your whole team in one shared inbox
- Image, video and PDF attachments up to 25MB
- Emoji in messages
- Widget placement and branding
- Away email capture and alerts